You can park on the street you specify in your order on our website. Please enter the street name – ideally including the street identifier – where you are parking in the second step of the order process.
You can easily change the parking address at any time by filling out the form on the homepage, and we will update both the address and the zone. ou are free to change the address as often as needed during the paid parking period when moving your car.
How does the system work?
We are your personal parking assistant – a parking concierge service – arranging parking for you in specific streets so you can move freely around Prague. We provide parking time for individual streets, and you can adjust your parking at any time according to your needs using the forms on our homepage.
You can park for as long as it is allowed and as long as the specific street permits. Please inform us of any change of parking location via the form on the homepage. Make sure to follow traffic regulations and our general terms and conditions. Our operator can assist you with information about parking time limits.
I entered the wrong license plate number, how can I change it?
Please fill in the relevant form on our website and we will resolve your matter as soon as possible. We will then resend you an email confirmation of your order.
What if the street has multiple identifiers? How can I tell which one is correct?
You can find the street identifier on the traffic sign at the location where you are parking – usually at the beginning of the street. It is always better to check and provide this numerical identifier so we can arrange the parking correctly for you. Our operator can help you with the street identifier via email at support@parkingcard.cz or by phone using the number provided in the confirmation email after payment.
Does this service also work for foreign plates?
Yes. With our app, you can park even if your vehicle has a foreign licence plate.
I need an invoice with past date, how should I proceed?
Invoices are issued automatically for each order and will be sent to the email address you entered when you placed your order. Invoices may be issued with a slight delay, but are always issued on the same day the order was created. For questions about invoices and invoice adjustments, please contact us at support@parkingcard.cz.
What should I do if I get a fine?
Please fill out the appropriate form on our website, and we will review your case within 60 minutes. Each complaint is handled individually, and we must first receive documentation of the penalty in order to assess whether you are eligible for a refund. A refund is not always guaranteed. It is necessary to follow traffic regulations and comply with our general terms and conditions, including the time limits for the given area.
What should I do if I suspect my vehicle has been towed?
First, we recommend verifying this information on the website of the Prague Services Administration at the following link: https://www.sshmp.cz/. There you can find out, among other things, which towing lot your vehicle has been taken to. After that, please fill out the appropriate form on our website, and we will review your case within 60 minutes. Each complaint is handled individually. It is necessary to follow traffic regulations and comply with our general terms and conditions, including the applicable time limits for the given area.
Am I permitted to park in the same place for the entire duration?
It depends on the specific street. Our assistance service does not offer the option to exceed the parking time limit set for the given zone or street. Please check the time limits for the respective street, and once the limit has expired, always move your vehicle and inform us using the form on the homepage.
Do I really have to move the car every time the time limit for a given street expires?
Yes, exactly – you must move your vehicle each time and inform us of the new street via the form on the homepage at www.parkingcard.cz. We do not encourage violating any traffic regulations and strongly request that users use our parking assistant in accordance with traffic laws. Thank you for parking legally.
What happens if I pay for parking through your service but don’t use the full parking time?
If you do not use the full amount of the paid parking fee or fail to update the street in a timely, sufficiently frequent, and correct manner via the form on the main page, the remaining balance will be forfeited without compensation.
What if i am not satisfied with the service?
If you are not satisfied with our service, contact us within 30 days and we will refund your parking fee.
Does your parking assistant check whether I have to pay for parking? Some streets outside the city center are free on weekends, after all.
No, our parking assistant is not designed to verify your current location or whether parking fees apply in a particular street. We also assume that you may update your location using the form on the homepage. If the traffic sign at your location states that parking is free, for example on weekends, please let us know and we will refund the full parking fee you accidentally paid through us, or offer you a credit for another date. However, please keep in mind that, for example, in Prague 1, all streets are subject to parking fees every day of the week. For more information, feel free to contact us by email or call the number provided in the confirmation email.
Are you an official parking app?
No, we are not an official parking app, but a parking assistant – a parking concierge service. Our website is still in the beta phase, so it may occasionally respond more slowly, confirmation emails might be delayed, or some features may be temporarily unavailable due to technical reasons or database connection issues. We are continuously working to improve our service and website, and we also strive to educate our users to use the service correctly and in accordance with applicable traffic regulations.
